Frequently Asked Questions
How do I place an order?
a. Browse the products and add to cart.
b. Navigate to Check out page.
c. Enter your personal details. Delivery address, contact number etc.
d. Select the Payment method. ( Cash, Credit card, Bank Deposit)
e. Double check accuracy of the submitted information. And place the order.
Are there any other ways to place the order?
Please send us a whatsapp message (+94777666222). We will guide you to place an order or drop us an email to info@sedaclub.lk
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
Customer care agent informed me that there is an issue with an item which I have ordered. What will be the next steps ?
We sincerely apologize for any inconvenience this may have caused. In rare cases, issues such as item damage, missing products, or system errors may result in delays or adjustments to your order. If this occurs, our customer care team will promptly notify you and take the following steps:
- Notification: We will inform you about the issue as soon as possible.
- For Cash on Delivery Orders:
- For Paid Orders:
We appreciate your understanding and patience as we resolve such issues. Should you have further questions or concerns, please feel free to contact our customer care team.
What payment methods do you accept?
A. Card payments
Our web site is integrated with the secured PAYHERE payment gateway.
Credit Card: any VISA, MASTER credit cards and American express cards.
Debit Card: Online activated debits cards only.
Other payment methods : Payhere also facilitates other online paying methods as well.
( Ex : Frimi, Genie etc.)
NOTE : Please note that we do not have credit card payment on delivery with us at the moment.
B. Cash on delivery
Cash on delivery is available island wide. You can hand over the payment as cash when the delivery agent comes to deliver you the order.
How do I cancel my order?
You can inform us through email info@sedaclub.lk, call (+94777666222).Please be kind enough to inform us within 24 hours after placing the order since the product will be reserved for you.The cancellation should happen within 24 hours of placing the order.
I have already made the payment, will I get a refund?
Sorry, the payment is not refundable. You can inform us by calling or sending an email and change the ordered products to the amount which you have paid.
How many days does it take for the delivery to happen?
We try our best to deliver as soon as possible. (within Colombo (1-15) 1-2 working days and out of Colombo within 3 working days), if there are any delays please let us know. We will follow up with the courier service.
Can I return my complete/part of the order at the time of delivery?
The Instant Return/Open Delivery service, which allowed you to return part or all of your order at the time of delivery, has been discontinued. If you're not satisfied with your purchase, you can still exchange it within 7 days of delivery. Please refer to our exchange policy for more details
What is a promo code?
Our Promo Code is designed to make your shopping experience even more exciting! As a special treat for our lovely shopaholics, we'll occasionally send you the best deals. This easy-to-use code can be applied to get discounts on your purchases. Please note that Promo Codes can only be used for orders placed through our website. Happy shopping!
What products can I purchase with the promo codes?
We're excited to offer promo vouchers that can be used on full-priced products. Occasionally, we may release special vouchers that are valid for specific categories only. Your voucher code will include all the necessary instructions. Please note that promo codes cannot be used to purchase gift vouchers or already discounted products.
Will the discounts or promotions given in web site applicable for other media?
The discounts and promotions displayed on our website are only available for orders placed through the website. To enjoy these offers, please make sure to place your order online. These discounts and promotions are provided to encourage customers to shop through the website. Please note that these offers may not be available at our flagship store, unless specified.
Any more questions?
Feel free to contact us on our hotline or send us an email at info@sedaclub.lk , we will be happy to assist you.